Introduction
Thank you for choosing dommeclaire.com, operated by Prima Subsidiary 001 (Pty) Ltd. We are committed to ensuring your satisfaction with our professional dominatrix services. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds for our services.
General Conditions
- Eligibility: Refunds are available only for services purchased directly from dommeclaire.com.
- Timeframe: Refund requests must be made within 14 days of the scheduled service date.
- Non-refundable Items: Certain items are non-refundable, including:
- Services rendered (e.g., completed sessions)
- Cancellations made less than 24 hours before the scheduled service
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@dommeclaire.com with your order number, date of purchase, and the reason for your refund request.
- Review Process: Our customer support team will review your request and contact you within 3 business days to inform you of the approval or rejection of your refund.
- Approval: If your refund is approved, we will process the refund to your original method of payment within 7-10 business days.
Fees and Costs
- Processing Fees: We do not charge any processing fees for refunds. However, the original transaction fees (e.g., payment processing fees) may not be refundable.
- Exchange Rates: If you paid in a currency other than your local currency, refunds will be processed at the exchange rate applicable at the time of the original transaction. We are not responsible for any fluctuations in exchange rates.
Specific Service Requirements
- Cancelled Services: Refunds for cancelled services are only available if the cancellation is made at least 24 hours before the scheduled service time.
- Faulty Services: If you receive a service that is not as described or if there is an issue with the service provided, please contact us immediately. We will either provide a replacement service or issue a refund if the problem cannot be resolved.
Contact Information
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact our customer support team:
- Email: info@dommeclaire.com
- Address: 100 Voortrekker Road, Salt River, Cape Town, 7925
Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated date.
Effective Date
This policy is effective as of 9 July 2024.
By purchasing our services, you agree to this Refunds and Returns Policy. Thank you for your understanding and cooperation. We appreciate your business and strive to provide you with the best possible experience.
Prima Subsidiary 001 (Pty) Ltd
100 Voortrekker Road,
Salt River, Cape Town, 7925